AI workers that advise and close sales, then take over returns, orders and operations. Chat, email, phone.
Every conversation is connected to the order context, customer history and actions taken in your systems — from OMS, through WMS, to couriers and payments.
This is a sample operational view. The scope of data and actions depends on your integrations, rules and agent permissions.
With thousands of orders, your team can't keep up — and every new hire raises your fixed costs.
A question about size, availability or compatibility with no quick answer = an abandoned cart. A customer who was one step from buying goes to a competitor and never comes back.
70% of enquiries are routine. That's not just a cost; it's 70% of conversations where no one offered the customer anything more. Each one could have ended with a bigger cart.
They respond in generalities because they're not connected to your systems. The issue ends up with your support team anyway.
ZeroOps doesn't just reply — ZeroOps acts. It advises and closes sales, changes addresses, processes returns, tracks parcels. A fast, complete response isn't just an operational saving — it's the loyalty of a customer who comes back, and a higher cart value.
Guides the customer from question to purchase. Advises, picks the right product, answers technical questions and closes the sale — with full knowledge of your catalogue, stock levels and pricing.
Changes addresses, cancels and corrects data directly in your OMS — zero tickets. Knows every customer order and suggests the right next thing.
Qualifies the return, generates the label and handles documentation — all within your rules. Where possible, it offers an exchange instead of a refund.
Invoices, refunds, couriers — handles back-office without involving your team.
ZeroOps connects to your existing systems with no migration and no changes to your infrastructure.
Don't see your system? Get in touch.
Seven areas cover 60–80% of all customer conversations in a typical store. ZeroOps handles each one end to end — and you roll them out at your own pace, starting where the payoff is greatest.
| Area | What we automate |
|---|---|
| Sales & advisory | Product selection, availability, compatibility, closing the sale, cross-sell |
| Orders | Status, address changes, cancellations, corrections |
| Fulfilment & delivery | Tracking, delays, courier issues |
| Returns | Qualification, labels, return status |
| Invoices & documents | Issuing, corrections, duplicates |
| Refunds & payments | Refund status, payment errors |
| Complaints & warranties | Data collection, classification, documentation |
We analyse where you're losing time and money. You receive a process map showing what to automate first.
We deploy agents on selected processes. You see the real impact on costs and response times.
We expand to additional areas at your pace.
Exact figures depend on your scale and operational specifics — which is why every implementation starts with a diagnosis.
Estimate based on 70% automation rate and an average German customer service cost of €28/hr. Exact figures on demo.
That's only the savings. The other side is the sales you're not closing today: abandoned carts, questions answered too late, and customers who left for a competitor. This calculator doesn't count that yet.
Estimates based on e-commerce process analysis. Results depend on scale and operational specifics.
Every agent does exactly what you've authorised — nothing more. All operations are logged. Customer data is protected in line with GDPR. You decide which actions the system performs autonomously and which require team approval.
Customer data protected and masked
Agents never act beyond their defined scope
The agent escalates to your team whenever a case requires it
See every conversation, every decision, every action
Built-in fraud detection mechanisms
Find out which customer conversations you can turn into sales, and which service and operations processes to automate first — without replacing your current systems.